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Comcast Fields Complaints About Internet Essentials

Action United, a group that advocates for low income families, has accused Comcast of not doing enough to reach out to families in need regarding their Internet Essentials program for $9.95 a month.  They further assert that the cable internet provider is making it too difficult for families to qualify.  The program is currently only available to families who have at least one child participating in the federal school lunch program, and it excludes families that are current or past subscribers to any Comcast service, including television and internet, within the last 90 days.  Comcast disclosed that it had mailed more than 11 million brochures to targeted families in order to reach out and offer the program to those in need.  Several internet providers, including Comcast, AT&T, CenturyLink, Cablevision, and Time Warner Cable have all developed similar programs.

 

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